Matset A.Ş. for printing houses and digital printing centers. technical service and spare parts solutions
06.04.2022
Mustafa Öztürk / Matset A.Ş. Deputy Technical Service Manager
General information
Founded in 1974 with the principle of always being a pioneer of innovation in the printing industry, Matset, after more than 45 years in the sector, today operates in many areas from printing to publishing, from advertising to informatics, depending on the principles of quality and customer satisfaction. It offers printing solutions to its stakeholders in the sector.
Matset, which has been the locomotive of the sector in printing technologies since the day it was founded, determines and constantly improves the quality standards for the sector not only with its representatives but also with its reliable working principles. Today Matset; It not only continues to invest in its product portfolio, but also continues to increase the number and quality of employment. Providing service to large and medium-sized institutions all over Turkey with its wide brand pool, Matset offers fast and reliable service in a wide geography with its offices in Ankara and Izmir, in addition to its headquarters in Istanbul. It continues to be an effective solution partner for its business partners with its staff specialized in printing technologies, certified technical service and service network expanding every year.
Our technical service
In addition to these values, we are also known in the industry for the competence of our technical service department. We provide spare parts and service for all well-known brands that we represent, such as HP Indigo, Lombardi, AB Graphics, AGFA, Rhyguan, HP Scitex, Scodix, Kornit Digital and Asahi. Our technical service department has one of the largest teams in the industry. Thanks to our 17 technical service employees working in our Istanbul, Ankara and Izmir directorates, we have the ability to reach all parts of Turkey and respond quickly to requests.
Remote support
As it is known, since our age is the age of information and communication, there are opportunities to access information very effectively and quickly. With the rapid advancement of technology, it is possible to access machines, computers and some controllable systems remotely, and with this method, both diagnosis and repair can be made. Since most machine groups are connected to the system online, the machines can be viewed instantly, their logs can be examined, reports can be obtained, and fault diagnosis and necessary repairs can be made as quickly as possible. As Matset technical service, we analyze 46% of the services we provide using the remote access method. While continuing to provide service with remote access during the Covid-19 epidemic, we have always prioritized the health of customers and technical personnel by trying to reduce contact to minimize the risk of contamination with the home-to-customer application and we continue the same practice.
We have included camera glasses and the necessary software network in our system in order to provide service engineer and operator training via remote access method and to provide remote support to engineers in the field by seeing the machine.< /p>
Spare part
Our technical service department is also in a very functional position in supplying and storing spare parts. Considering the wide variety of spare parts needs of many different brands and machine groups within our organization, the importance of stocking spare parts becomes evident. We have a very high and diverse spare parts stock. To exemplify this, we have 56 HP Indigo Digital Printing machines of 9 different models working in the field. Machinery stopping due to malfunctions and the need for spare parts causes loss of production and profit. This is an undesirable situation in businesses that operate with a click account. For this reason, keeping the machines in working order is a priority.